Do you guys know where I go to read the responses to my tickets on naps? I can?t seem to find where I would do that anywhere. I know it will not go to my email because my email blocks them. Thanks!
Announcement
Collapse
No announcement yet.
ticket response?
Collapse
X
-
yes, they go to your email. for safe mail accounts, responces always end up in the junk mail folderif you are new to the board, please take a minute to read the rules...CLICK HERE
Comment
-
if you opened a support center ticket:
1) log into the support center. at the bottom of your account page you'll see the following 4 links: Home | View Tickets | Submit a Ticket | Knowledgebase
2) click "View Tickets". You'll see your list of tickets.
3) click on the ticket number/title. It doesn't look like it but it's a link.
You'll see the entire ticket history; each question, each reply. You can also change the status (e.g. open a closed ticket) and post a reply to the response.
Comment
-
Originally posted by Greg View Postif you opened a support center ticket:
1) log into the support center. at the bottom of your account page you'll see the following 4 links: Home | View Tickets | Submit a Ticket | Knowledgebase
2) click "View Tickets". You'll see your list of tickets.
3) click on the ticket number/title. It doesn't look like it but it's a link.
You'll see the entire ticket history; each question, each reply. You can also change the status (e.g. open a closed ticket) and post a reply to the response.
Comment
Comment