NAPS has me worried....

[360fit Junior Member Find all posts View Profile Close 360fit]

I recently placed an order with NAPS based off the good reviews, but I have had the worst experience so far. My order was cancelled the same-day my money was taken out of WU.....$771 dollars on 2-20. I have been more than accommodating with naps try to communicated the problem (sending everything they have request copies of WU receipt, ect.) but they insist that it is a billing issue (which I agree) but I have not been able to get in contact with the the so called billing department. Sent the claim to them several time no response. I am very disappointed, I had high hopes but they came crashing down. I will continue to update the progress, but it been 9 days and I am currently feel like NAPS might be a scam. Hope I am wrong.....

[MrBig Senior Member Find all posts View Profile Close MrBig]

Hey brother be patient, Naps will usually go way out of there way to make things right. I know it's tough when you have so much money out there, it seems like you just lost it all. If they can help they will. If you want some help I can see if there's something I can do. Let me know?

Next time us Money Gram, so much cheaper and way easier!

[360fit Junior Member Find all posts View Profile Close 360fit]

Yes it is very frustrating, but I could use any help at this point. I feel like, I have exhausted all my resources on trying to get my product or money back. It is very discouraging at this point, When a decent amount of other people say how great NAPS is and I am over hating on them at this current time...

[MrBig Senior Member Find all posts View Profile Close MrBig]

PM me your info on the order in question and I'll see what I can do for ya.

[giovanniroyal Junior Member Find all posts View Profile Close giovanniroyal]

naps is the worst. they supposedly sent my order but I never received it. so after I contacted them they told me to provide another address and they would re send it. I did and never received that package ether. after I contacted them again they told me they could do no more and I would have to contact my post office and continue my complaint with them. they said verbatim "there is nothing else we can do" . . . how about re fund my mf money. F naps. they do good business here and there. once they decide to F you they you use an lube. imo

[PartyHard Member Find all posts View Profile Close PartyHard]

Sorry you've experienced this.
I've never had any issues with naps.
I am not their rep, just a loyal customer.

[Win All Day Senior Member Find all posts View Profile Close Win All Day]

I have ordered from NAPS for over a year now, never had any issues. Sometimes the orders can take a little long, but they have always pulled through!

[bayourat Junior Member Find all posts View Profile Close bayourat]

It looks like my shipment is finally on it's way. 3rd times the charm.

[MrBig Senior Member Find all posts View Profile Close MrBig]

giovanniroyal,
This isn't Amazon.com. Seems to me they did all they could, even Amazon won't reship an order. From what I can see you don't know how shipping works, your very lucky they did a reship. Talk to USPS give them the tracking #'s that's where your issue is, not Naps! Naps has NO control over USPS. Your slamming Naps, that not fair to them for trying to help your ass out!

[Silent Junior Member Find all posts View Profile Close Silent]

I've ordered from naps one time before with no problems. I placed an order and they receive my payment on 2/20/2016. They sent me an email that day saying The order is now being prepared for shipping. It may take up to 2-3 business days. Once the package is shipped, an email will be sent to you confirming the new status of your order. You can also always check your shipping status in your account area on 1napsgear.org. I know been two weeks but last time everything went as they said. I can't check on my order because they're site went down. I put in a ticket and they respond saying my order will ship in the 'nearest days'. Its all just got me worried as well. when I go to naps help they have a message saying there new address but it doesn't work either. I hope I'm just overreacting and I get an email soon this is my order has been shipped.

[Silent Junior Member Find all posts View Profile Close Silent]

I recently placed an order with naps because I've used them in the past with no trouble at all. the order I just made was paid for in money collected on 2-20-2016.they sent me an email that day saying that my order will be shipped in 2 to 3 days and it has yet to been sent. I put a ticket in they sent me a response saying my order should be sent in the nearest days. I hope I'm justoverreacting to their site being shut down and not being able to go and login and check the status but the last time I ordered from them everything went as said. hopefully I'll get an email in the next couple of days saying my order has been shipped.

[MrBig Senior Member Find all posts View Profile Close MrBig]

Silent, this the new site, it's working for me.
https://www.napsgear.org/

[Shagdaddy07 Junior Member Find all posts View Profile Close Shagdaddy07]

naps is the worst. they supposedly sent my order but I never received it. so after I contacted them they told me to provide another address and they would re send it. I did and never received that package ether. after I contacted them again they told me they could do no more and I would have to contact my post office and continue my complaint with them. they said verbatim "there is nothing else we can do" . . . how about re fund my mf money. F naps. they do good business here and there. once they decide to F you they you use an lube. imo

You can track your package from the original source using

http://www.17track.net/en

I too had a question about whether my package had been sent and this is the site they gave me. If it hasn't made it to your country (I'm in USA), this is where you can find when it was shipped out in another country.

I have been buying from Naps since 2011 and they have ALWAYS sent the package. The other alternative is that your package was confiscated by customs, which in the USA, customs will send you a letter. Copy that letter and send it to Naps, and they will refund your money. That happened to my good friend, but he got a full refund. Honestly, that is excellent customer service, because after all, you are shipping contraband and its buyer beware!

Hope this helps

[360fit Junior Member Find all posts View Profile Close 360fit]

UPDATE!!!!!

I have not had any success with NAPS resolving the tickets that I have submitted - in regard to NAPS receiving the money on 2/20/2016 and canceling my order. Mr. Big has said that he would be willing to help; I have sent him a PM as well as sending a PM to a NAPS rep. Hopefully I have more success with this route. However, at this current point I have zero faith in NAPS's way of doing business. I will keep you updated until the issue is resolved.

[MrBig Senior Member Find all posts View Profile Close MrBig]

We will do our best to help you out and make things right brother.