Predictive Dialer Software with Boost Call Center Efficiency

[gsmgateway Junior Member Find all posts View Profile Close gsmgateway]

By automating the dialing process and only connecting workers to live responders, predictive dialer software greatly increases call center efficiency. This system optimizes the dialing rate to decrease idle time and improve conversation time by analyzing call data to predict when agents will be available.
Predictive Dialer Software with Boost Call Center Efficiency