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At Stitch Patches, our commitment to customer satisfaction and service excellence remains firm. Our customer support team is dedicated to providing prompt solutions to address any concerns that may lead to order cancellations or refund claims. However, should the need for a refund arise due to genuine reasons, the following refund policies will apply:
Applicable Refunds:
Refunds will be processed under the following circumstances:
Refunds will not be granted under the following circumstances:
Stitch Patches reserves the right to refuse refund claims if deemed necessary. We exercise this discretion in adherence to our policies and to uphold the integrity of our services.
We strive to ensure a fair and transparent refund process, prioritizing the satisfaction of our customers while upholding our policies.
Applicable Refunds:
Refunds will be processed under the following circumstances:
- Order cancellation within the stipulated timeframe, as detailed in our order cancellation policy, with a certain percentage refund as discussed.
- In case of accidental double deduction of payment.
- Receipt of an incorrect product. Please note, in such cases, our return and exchange policy may also apply.
- Instances where specifics like size, color, or customization details were overlooked, resulting in non-compliance with the provided brief.
Refunds will not be granted under the following circumstances:
- Buyer’s change of mind without providing a genuine reason for a refund claim.
- Dissatisfaction with the quality of the final product, as the design is approved by the buyer before production.
- Buyer dissatisfaction with the design, provided the buyer has approved the design before production.
- Lack of active participation from the buyer during the refund process.
- Involvement of a third party (e.g., friend, family, or lawyer) instead of the buyer directly making the claim.
Stitch Patches reserves the right to refuse refund claims if deemed necessary. We exercise this discretion in adherence to our policies and to uphold the integrity of our services.
We strive to ensure a fair and transparent refund process, prioritizing the satisfaction of our customers while upholding our policies.
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