British Airways Zagreb Terminal operate out of Zagreb Franjo Tuđman Airport, the main airport serving the Croatian capital. British Airways flights typically use the main passenger terminal, a modern facility opened in 2017. This terminal offers a range of amenities, including duty-free shops, restaurants, cafes, and comfortable seating areas. Passengers can also enjoy free Wi-Fi, currency exchange, and car rental services.

Check-in for British Airways flights is usually available both online and at the airport’s check-in counters. Business class and eligible loyalty program members can access the airport lounge for added comfort. Located around 17 km from Zagreb's city center, the airport is accessible by taxis, buses, and car rental services, making it convenient for both arrivals and departures.