Broken Vials/Amps

[mwstrength Junior Member Find all posts View Profile Close mwstrength]

I got all my stuff and I am exceedingly pleased with nap's effort and commitment, but several items were destroyed in the shipping process. I filled out a ticket and sent a clear picture of the damaged items but I have gotten no response, which I find surprising because since they opened the new help site their response time is impressive. It makes me wonder if I have incorrectly submitted it, or if they think I am not being honest or something.
Any thoughts on what I do now?

[sam1976 Senior Member Find all posts View Profile Close sam1976]

how long has it been since you sent in the ticket?

[mwstrength Junior Member Find all posts View Profile Close mwstrength]

its been ~one week with no response

[CFINCH007 Senior Member Find all posts View Profile Close CFINCH007]

Send a PM to Liquid

[GXR64 Senior Member Find all posts View Profile Close GXR64]

I got all my stuff and I am exceedingly pleased with nap's effort and commitment, but several items were destroyed in the shipping process. I filled out a ticket and sent a clear picture of the damaged items but I have gotten no response, which I find surprising because since they opened the new help site their response time is impressive. It makes me wonder if I have incorrectly submitted it, or if they think I am not being honest or something.
Any thoughts on what I do now?

The person in charge of those type of tickets had to leave town and just got back so you will be taken care of shortly.

[mwstrength Junior Member Find all posts View Profile Close mwstrength]

okay great! thank you for the heads up. where else can you get this kind of service?!
i fucking love naps so much.

[Liquid Senior Member Find all posts View Profile Close Liquid]

Exactly bro. Best is the business for a reason. Youre in great hands bro and will be taken cared of.

[sam1976 Senior Member Find all posts View Profile Close sam1976]

The person in charge of those type of tickets had to leave town and just got back so you will be taken care of shortly.

thanks gxr!

[ODB Senior Member Find all posts View Profile Close ODB]

I got all my stuff and I am exceedingly pleased with nap's effort and commitment, but several items were destroyed in the shipping process. I filled out a ticket and sent a clear picture of the damaged items but I have gotten no response, which I find surprising because since they opened the new help site their response time is impressive. It makes me wonder if I have incorrectly submitted it, or if they think I am not being honest or something.
Any thoughts on what I do now?

Did u soak the packaging in EO then run thru a Whatman filter? or at least suck on the cardboard??

[powerhouse Senior Member Find all posts View Profile Close powerhouse]

keep hounding them.. they will take care of ya.

[mortirius123 Senior Member Find all posts View Profile Close mortirius123]

Just sit tight im sure they'll respond they are the best!!

[mwstrength Junior Member Find all posts View Profile Close mwstrength]

i heard back from them with a reshipment id number and not a single question asked about the validity of my claim. dealing with naps is second to none and there needs to be no questions about dealing with them! theyre the best and i would send them more money if i had any

[Silver Back Senior Member Find all posts View Profile Close Silver Back]

Did u soak the packaging in EO then run thru a Whatman filter? or at least suck on the cardboard??

This! lol

I've been thoroughly impressed with naps service. This board is a great resource too with the reps and mods.